Terms and Conditions for Borealis Bakehouse
Welcome to Borealis Bakehouse. These Terms and Conditions govern your use of our online platform, including browsing our products, placing orders, and interacting with our services. By accessing or using our site, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
1. General
The services provided on our site are owned and operated by Borealis Bakehouse, located at 8 Sentosa Gateway, Singapore, 098269, SG. We specialize in artisan breads, pastries, custom cakes, coffee, and catering services. These terms cover all aspects of our online engagement.
2. Online Orders and Product Availability
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Product Information: We strive to ensure that all descriptions, images, and prices of products displayed on our site are accurate. However, variations may occur due to the artisanal nature of our baked goods.
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Order Acceptance: All orders placed through our online platform are subject to acceptance by Borealis Bakehouse. We reserve the right to refuse or cancel an order at any time for reasons including but not limited to product availability, errors in the description or price of the product, or error in your order.
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Custom Orders: For custom cakes and catering, specific terms regarding design, ingredients, lead time, and payment will be discussed and confirmed separately. These specific agreements supplement these general Terms and Conditions.
3. Pricing and Payments
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Pricing: All prices for products and services are listed in local currency and are subject to change without prior notice. Applicable taxes will be added where required.
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Payment: We accept various payment methods as indicated on our online platform. Full payment is generally required at the time of placing an order, unless otherwise agreed for specific catering or custom orders.
4. Cancellations, Returns, and Refunds
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Cancellations: Cancellation policies vary depending on the type of product and lead time before collection/delivery. Please refer to specific product or service details for cancellation terms.
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Returns: Due to the perishable nature of our products, we generally do not accept returns. If you are dissatisfied with your order, please contact Borealis Bakehouse immediately to discuss a resolution.
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Refunds: Refunds are issued at the sole discretion of Borealis Bakehouse and will be evaluated on a case-by-case basis. Approved refunds will be processed using the original payment method.
5. Intellectual Property
All content on this site, including text, graphics, logos, images, product designs, and software, is the property of Borealis Bakehouse or its content suppliers and is protected by international copyright laws. Unauthorised use of any content without express written permission is strictly prohibited.
6. Limitation of Liability
Borealis Bakehouse shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our services; (ii) any conduct or content of any third party on our services; (iii) any content obtained from our services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
7. Governing Law
These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.
8. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms and Conditions on this page. Your continued use of our site after any such changes constitutes your acceptance of the new Terms and Conditions.
9. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Address: Borealis Bakehouse, 8 Sentosa Gateway, Singapore, 098269, SG